Famis FAQ

New to Famis?
To access the Famis Service Request System as a new user, you must participate in a orientation session. During this session you will be provided with a username and password. To do this please send an e-mail message to FamisSupport@rowan.edu including your full name, phone number and emaill address. Your Novell username and password does NOT work with Famis. Workshops will be arranged based on demand.

What is Famis?
Famis is a group of programs that are tied together to form a CMMS "Computerize Maintenance Management System" using an Oracle database.

How do I get access to Famis (Famis Self Service - FSS)?
Email famissupport@rowan.edu with the following info. Full name, email address, phone number, department.

If I have problems getting on or using Famis who do I contact?
Email famissupport@rowan.edu

If I have a problem with a submitted work order who do I contact?
Call Facilities Operations at 256-4650

I can't seem to enter a room number for my work request.
We are working with the space team to get every space on campus a room number assigned to it. Until this is done, please enter the room number in the work description field.

January 14, 2004 we went Live with Famis ver 7i - the system was hosted off Campus.

March 14, 2005 we upgraded to Famis ver 8i plus we move Famis to on campus with three new servers.

** New Nov 11, 2006 **
Mac and Linux users - Please use Firefox, we have done some testing and Firefox is working fine with Famis

*** From General Announcements 4/20/07***

FACILITIES SERVICE REQUESTS UPDATE

Many members of the Rowan community routinely use FAMIS to request non-emergency maintenance and repair services from Facilities. This web-based program is easy to use and allows users to track their service requests for improved customer service. From its date of inception in 2004, FAMIS has cataloged nearly 60,000 service requests. 22,000 of these requests were entered directly by Students, Faculty, and Staff using FAMIS self-service.

To improve customer service I wish to inform you of a feature in FAMIS called Auto-Notification. This function gives users the ability to be automatically notified by e-mail whenever their requests have been created, approved, converted to a project, and completed. This feature is designed to improve customer service and is available as an option to those who desire it.

If you would like to know more about this feature and/or have other questions regarding FAMIS, please send an e-mail to famissupport@rowan.edu

For general information about FAMIS please visit our web page.

CONTACT:
John Imperatore
Director of Facilities, Resource Management
imperatore@rowan.edu
Extension: 4657