Faculty Scholarship 1994 - Present

Managerial Lessons Learned From 9/11/01

The unprecedented events of the terrorist attacks on September 11, 2001 changed the world in which we live, work and travel. They also revealed the need for enhanced preparedness at all levels of government with respect to response readiness and operational practices of emergency response agencies. This paper will present an overview of how the managerial lessons learned from September 11, 2001 have influenced the preparedness and response of emergency response agencies with respect to major emergency incidents, including acts of terrorism.