Faculty Scholarship 1994 - Present

Stakeholder Service Expectations: The Contemporary Fire Department

The contemporary fire department faces many unprecedented challenges as it seeks to deliver an enhanced array of services in a manner that meets, and where possible exceeds, the expectations of the stakeholders that it serves. The intent of this paper is to present insights with respect to stakeholder expectations of fire departments that the authors have gained through their research of contemporary fire departments and the stakeholders that they serve. Through understanding stakeholder expectations, the contemporary fire department can position itself to more fully respond to these expections.