Faculty Scholarship 1994 - Present

Knowledge Worker Productivity: The Effects of Distraction and Task Complexity in Mobile Computing Environments

Mobile wireless computing is changing the way in which people work, allowing work to occur in a broad range of environments on tasks that previously required fixed location-based, networked computing environments. Along with this greater work flexibility, it is also likely that these mobile work environments contain various types of distractions that could potentially affect the task performance of knowledge workers. Drawing on distraction-conflict theory and building on prior research, this manuscript revisits are proposes model of knowledge worker task performance within the context of a mobile wireless work environment. Results from our research and further analysis indicate that regardless of task complexity, productivity losses will occur under both lower and higher levels of distraction. The implications of these results for future research and for the deployment of mobile technologies within organizations are discussed.