Faculty Scholarship 1994 - Present

End User Expectations of MIS Professionals

Business professionals look to Management Information Systems (MIS) staff for assistance in their computer efforts. How well this staff supports the business professionals, or end-users, is the essence of an MIS staff's customer support. In the debate regarding how business schools should prepare future MIS professionals for their role of supporting business professionals non-IS Managers have priorities that differ from those of IS Managers. Further complicating this issue is the fact that recruiters have yet a third, different point of view. This research specifically investigates the knowledge and skills MIS professionals need in order to support end-users. It reports the opinions of experienced businesspersons who are alumni of a mid-sized, mid-Atlantic university. Results may be useful to institutions of higher learning as they attempt to continuously improve their MIS curriculum.