Faculty Scholarship 1994 - Present

Quality Management

The contemporary fire department faces many unprecedented challenges. The previous chapters of this text have identified many of these challenges and appropriate strategies to address them in a proactive manner that ensures effectiveness, efficiency, safety, and professionalism in the delivery of fire and emergency medical services. The focus of this chapter is on assuring quality of service delivery. While the various strategies discussed in previous chapters are crucial in building the foundation for organizational quality, the management of quality must be recognized as a primary responsibility of the administrative and operational officers of the contemporary fire department.