Faculty Scholarship 1994 - Present

An Overview of the Total Quality Management in the U.S. Automotive Industry

Quality is a current issue in many firms, and "Total Quality Management" has become a buzzword in the business world. This paper delves into these issues, defines the relationships involved in quality, and tries to help you decide if there is any true merit within the automotive manufacturing industry to the TQM buzz. In the course of our discussion we will relate directly to the automotive industry worldwide. To sum thing up quickly and nicely, TQM has been, and will continue to be, the key to American competitiveness in the automotive industry, and we suspect, in many other industries.