Faculty Scholarship 1994 - Present

Faye X. Zhu

PUBLICATION NAME

PUBLICATION SOURCE

YEAR OF PUBLICATION

TYPE OF PUBLICATION

Rethinking Service Delivery in Response to Demographic Challenges International Conference on Service Systems & Service Management 2014 Presentation
Aligning Service Capacity with Consumer Expectations in Times of Emergency International Conference on Service Systems & Service Management 2014 Presentation
Ensuring Communication Effectiveness During Times of Crisis Global Business & Social Science Research Conference 2014 Presentation
Overcoming Resistance to Change in Emergency Service Organizations Global Business & Social Science Research Conference 2014 Presentation
Developing Crisis Management Skills in Business School Graduates 20th Annual International Conference on Industry, Engineering, and Management Systems 2014 Presentation
Ensuring Business Survival During Times of Crisis 20th Annual International Conference on Industry, Engineering, and Management Systems 2014 Presentation
Meeting Service Level Challenges through Proactive Strategies Business Renaissance Quarterly 2013 Journal
Enhancing Cross-Functional Preparation of Graduates through Embedding an SAP Experience in the Business School Curriculum Shanghai International Conference on Social Sciences 2013 Presentation
A Proactive Strategy for Managing Emergency Service Demand Shanghai International Conference on Social Sciences 2013 Presentation
An Innovative Approach to Addressing the Emergency Service Demands of the Aging Baby Boomer Generation International Conference on Industry, Engineering, and Management Systems 2013 Presentation
Enhancing Stakeholder Value through Infusing SAP in the Business Curriculum International Conference on Industry, Engineering, and Management Systems 2013 Presentation
Management of Change Within the Contemporary Fire Department SAM Management in Practice 2011 Journal
Utilizing Mentoring Programs in the Development of Fire Officers International Conference on Industry, Engineering, and Management Systems 2010 Presentation
Meeting and Exceeding Expectations for Fire Department Services International Conference on Industry, Engineering, and Management Systems 2010 Presentation
A Conceptual Approach to the Delivery of Emergency Services: A Supply Chain Perspective International Conference on Industry, Engineering, and Management Systems 2010 Presentation
Preparing the Contemporary Fire Officer: A National Professional Development Model The Journal of Management and Engineering Integration 2009 Journal
Managerial Responsibilities of the Contemporary Fire Chief Journal of Global Business Issues 2009 Journal
Stakeholder Service Expectations: The Contemporary Fire Department 14th Annual Meeting of the Asia Pacific Region of the Decision Sciences Institute 2009 Conference Proceeding
Delivery of Emergency Services: A Supply Chain Perspective 14th Annual Meeting of the Asia Pacific Region of the Decision Sciences Institute 2009 Conference Proceeding
Preparing the Contemporary Fire Officer: A National Professional Development Model 15th Annual Conference on Industry, Engineering and Management Systems 2009 Presentation
An Empirical Study of Managerial Responsibilities of the Contemporary Fire Chief Eastern Academy of Management 2007 Presentation
Understanding Managerial Roles and Their Correlates: The Fire Chief's Perspective The 13th Annual Conference on Industry, Engineering & Management Systems 2007 Presentation
MIS Program Assessment: A Functional Perspective Business Research Yearbook 2005 Journal
Towards Assurance of Student Learning in Business Programs (previously presented at Northeast DSI) Journal of American Academy of Business, Cambridge 2005 Journal
Assurance of Learning in Teaching: A Case Study Decision Sciences Institute 2005 Presentation
A Framework for Assessing MIS Programs European College Teaching & Learning Conference 2004 Presentation
Degree-Based IT Certification Programs: Implications for IT Students and Curricula Designers in Higher Education Journal of Informatics Education Research 2004 Journal
Degree-based IT Certification Programs: A Comparative Analysis of Perceptions of Students from the US and Nigeria Issues in Information Systems 2003 Journal
Characteristics of Online Shopping and Customer Satisfaction and Retention International Journal of Business and Economics 2002 Journal
IT-based services and service quality in consumer banking International Journal of Service Industry Management 2002 Journal
Investigation of Factors that Affect Web Shoppers' Satisfaction and Intentions of Repeat Web Purchases Decision Sciences Institute 2001 Conference Proceeding
An Empirical Study of Online Customer Services Business Research Yearbook 2001 Journal
Identification of Interpersonal Behavioral Styles that Lead to more Effective Relationship Selling Business Research Yearbook 2001 Journal
How can Information Technology Help Improve Customer Service Peninsula Business-Economic Report 1999 Other
Professional Services marketing: Does Understanding Your Customers Really Improve Sales/ Journal of Professional Service Marketing 1999 Journal
Linking IT-Based Services and Customer Perceptions of Service Quality Decision Sciences Institute 1999 Conference Proceeding
Impact of Information Technology on Service Quality Decision Sciences Institute 1999 Conference Proceeding
Impacts of IT-Based Services on Service Quality: A Structural Equation Modeling Approach Academy of Management 1999 Presentation
On the Expected Travel Time International Journal of Hydroelectric Energy 1997 Journal
Review of Simulation-Based Studies in Cellular Manufacturing Northeast DSI 1997 Conference Proceeding
Effects of the Product Variety on the Performance of Cellular Layouts Versus Functional Layouts: Analytical Study Midwest Decision Sciences Institute 1996 Conference Proceeding
Forecast US Long Bond Weekly Direction using Multiple Neural Networks and Integrating Model Decision Sciences Institute 1996 Conference Proceeding
Improved Forecast Combining Model for Providing Increased Accuracy in Neural Network Business Forecasting Management Science & the Economic Development of China 1996 Conference Proceeding
Simulation Study of Effects of Product Volume on Performance of Cellular Layout vs Functional Layout Decision Sciences Institute 1996 Conference Proceeding
Simulation Study of the impact of Product Variety on Attractiveness of Cellular Manufacturing Management Science & the Economic Development of China 1996 Conference Proceeding