Hardware

Printers

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Purchasing a New Printer?

Recommended Models

While printers are available in most campus labs, you will probably want your own. Before selecting a printer, think about how it will be used. Most inkjet printers will be suitable for school, but click here for a list of suitable printers that IR recommends. Also, you will need to purchase a cable (sold separately) to connect the printer to your machine. You should check with the sales representative as to what type of cable you will need.

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Before selecting a printer, think about how it will be used:

    • Will it be a shared printer within your small office?
    • Will it be a shared printer within your large office?
    • Will it be a heavily used printer?
    • Is it just a printer for one person that will not need to be networked?
    • Are you using a Macintosh and need a printer?
    • Would you like a printer/scanner/fax?

Here are some printers models that are recommended by Information Resources

Please note that the printer cables do not always come with the printers; the cables must be ordered separately in most cases.

HP Laserjet 3120N Printer - approximately $480
HP Laserjet 4250N Printer - approximately $1200
HP Color Laserjet 3600N Printer - approximately $700
HP Business Inkjet 1200DTN printer - approximately $270

 

Please Note: If your multifunction machine will be used primarily as a fax machine, please read the Fax Line procedures on These steps must be followed before a fax machine can be ordered.
To order a printer, contact one of the suggested vendors.

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Printer Maintenance

Loading Paper

When printers are out of paper, there will be a message on the LCD panel (this is where you can see the status of the printer) that says Paper Tray Empty. If you have more than one paper tray in your printer, it will also tell you which paper tray it is. Here are a few simple instructions when loading paper in your printer.

When you open your printer tray, there will be a metal tray to put the paper on that is attached to a spring that allows you to load a stack of paper. There will be a clip of some sort that is stopping the metal tray from being pulled out of the paper tray itself. This clip is important and will be explained in further detail later.

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Resolving Paper Jams

Printer jams occur when paper gets stuck in the printer in various spots and the printer can not feed anymore paper through the printer. Usually this problem is an easy fix if you know where to look.

Here are some places to look in your printer if you get a printer jam error:

The top latch - Paper gets jammed here often. Removal is easy. All you have to do is remove the toner, and pull the paper out slowly. It might require some force, so don't hesitate to use it.

Paper trays - A common place for paper jams to occur. At any time paper may get stuck while trying to get picked up out of the paper trays. The best way to approach getting the paper jam out is to remove all paper trays, then inspect all areas around the paper tray region. If you see paper stuck, remember you may have to use force in removing the paper from the printer so don't be scared of breaking anything. Many times the paper is actually very easy to get at when it is jammed in the paper tray area.

Back of printer, Behind back latch - This is the last area that the paper gets fed through before coming out of the printer. The paper goes through these rollers, then comes out of the printer. If the paper is bent in any way, or creased, the paper can get jammed here. The removal process is very easy since the paper will be easy to get to. Just slowly pull the paper out with some force until it is completely removed.

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Toner

Changing a printer toner has been thought of as a difficult process, but it is actually very simple. Here is an overview of how to change your toner cartridge in your printer.

Open the top latch on the printer and you will see the toner sitting in a diagonal position inside the printer.

Taking out the toner is very simple. Grab the toner's ribbed handle (located in the middle of the toner), lift up, then lift out. This will unlock the toner from the printer. Then just pull the toner out of the printer.

When you have removed the empty toner, inspect the toner area (located where the toner sits) for any loose articles that may be in there. For example, pieces of paper that were left behind from the printer.

Before putting your new toner into the printer, you will need to take out the strip in the toner. This strip keeps the toner ink from drying out. There will be a black handle at the edge of the strip. Pull that strip until it is removed from the toner. Now it is ready to go into the printer.

The toner will go into the printer in the direction of the black arrow on the toner. The green arrow will help you locate this arrow on the toner. When you insert the toner into the printer, make sure that this arrow is facing into the printer, in the upright position. The label and this arrow should be on the same side of the toner.

When the toner taken out, first you lift up on the toner, then you lift out on the toner. Now when inserting the toner, you push in on the toner first, then push down on the toner until you feel it lock in the printer. Then you can close the latch on the printer and resume printing.

Note: If you spill toner on your clothes or anything else, do not use water or any other liquid to remove the stain. Use a dry paper towel to wipe the toner off.

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General Printer Topics

Here are some tips that will be useful in troubleshooting your printer. There are some little things that deserve some attention that are usually overlooked by many people. These are just a few things that you can look for when you are trying to fix a problem with your printer.

For safety, whenever you need to get at something inside the printer, you should always turn off your printer. This will help to ensure that you don't get an electric shock or burn your hand on any hot areas of the printer. The power button is usually located on the front or on the side of the printer.

When you have to work on the inside of the printer, you will see yellow warning signs posted. These represent extremely hot areas of the printer. When you need to get out a paper jam or change a toner, watch out for these areas.

If your computer is hooked up to a network printer and you are having trouble getting your print jobs to come out, you should check the back of the printer where the network cable goes into the printer. Sometimes this cable can be knocked out easily. Make sure the cable is clicked into position on the printer. You will hear a click when you push the cable into the printer.

Don't let paper pile up too high in the paper tray where the paper finally comes out. This will cause a paper jam. Be sure to clear paper tray area often when printing large documents (roughly 50 pages or more).

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