Username/Password
Information
Our
Username/Password
page will give you all the information you need, from
obtaining a Rowan Network account to changing your password.
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Using
the Rowan Network
What is my Home Directory?
Your
home directory is a personal folder created for you on one
of our servers. Saving your files and documents there allows
them to be accessed from any computer on-campus or off.
Your home directory is also backed-up every night to insure
that you will never lose your files if your computer breaks
or even if you accidentally delete them. You can always
find the location of your home directory by visiting http://www.rowan.edu/myhome
What
is the Openarea?
The
openarea is a folder on the network where faculty members
can share files with students.
For
detailed instructions on:
- Accessing
your Home Directory
- Accessing
the Openarea
- Creating
your personal website
- Accessing
Files from Off-Campus
Visit
our "Using the Network On Campus" Web Page
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Accessing
Your Email - NetMail for Students
You
can access your e-mail by visiting the Student Portal Page
at http://cp.rowan.edu
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Using
Your Telephone and Voicemail
Voicemail
At the beginning of each semester you will receive an email
from the Support Desk that will include your mailbox number
and instructions on how to access and setup your voice mailbox.
First Time Access
To access the system on campus dial 5999. The first time
students will be prompted for a secuity code. Enter the
last 4 digits of your Rowan ID. If you share a phone with
a roommate, the system will prompt you to enter a mailbox
number noted on the initial email received from the Support
Desk. If you are in a single room and have your own phone,
the system will prompt you for your security code.
Use the tutorial to set up your personal security code,
name, and greeting. To access the system from off campus
dial (856) 256-5999 and follow the previous steps to access
your voicemail.
Retrieving
your voice mail messages
Dial 5999 then enter your personal security code. Press
1 to listen to your messages. Press 4 to delete a message
or 5 to save a message.
From
off-campus you will be prompted for your mailbox number,
in most cases this is your extension followed by a zero
(e.g. 55960)
CallXpress
Voice Mail Tutorial http://voiceserv.rowan.edu/cx/tutorial/index.html
This tutorial is only available on-campus or from home
connected to the VPN
Telephones
For
the students on-campus who have white ROLM telephones:
For
the students in the Townhouse Complex who have black Cisco
IP phones:
Other
telephone resources:
- You
can access the Student Telephone Directory from your phone
by dialing x6000
Telephones that are not working properly can be exchanged
at the customer service counter located at the Information
Resources Support Desk in Memorial Hall. Please call 256-4400
for more information.
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Network
Cables, Mini-Hubs and Wireless Access Points
Network
Cables
Information Resources recommends purchasing a 25' ethernet
cable for the Residence Halls, as the jacks in the room
may not be in a place that is convient for you computer.
Cables can be purchased at most electronic, computer and
discount stores, such as Best Buy and Wal-Mart
Mini Hubs/ Wireless Access Points
Rowan University's Network Registration System prevents
the use of Mini Hubs and Wireless Access Points in the Residence
Halls. As per University Policy, there is one Ethernet connection
for each student in the Residence Halls.
PLEASE NOTE: Trying to use devices such
as an unapproved Wireless Access Point is a violation of
University Policy and can result in disciplinary action.
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Downloading
Software
You
can download licensed and free software on Rowan
University's Download Page
On
this page you will find the following Licensed Software
available for your use:
- McAfee
Anti-Virus Software
- Latest
McAfee Anti-Virus Update (it is very important to keep
your virus software up-to-date)
- Cisco
VPN client (used for accessing
your files from home)
- Secure
FX (FTP Program)
- Secure
CRT (Terminal Emulator)
You
will also find free software including:
- Stinger
for Windows: a free virus tool that identifies and eliminates
the top high-risk viruses from your computer.
- Ad-Aware:
an application built to find and remove adware and spyware
- Adobe
Acrobat Reader
- Fetch:
an FTP program for Macs
- Various
Web Browsers
- Multimedia
Utilites such as Macromedia's Flash and Shockwave
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Student
Self-Service (Web for Students)
You
can register for classes, access your grades and/or view
your transcript online by visiting http://sinfo.rowan.edu
and clicking "Enter Student Services".
Logging In: Your Student ID is your social security
number without the dashes. Your PIN is your six digit date
of birth (mmddyy).
If you are unable to log in with your social security number
and pin please call the Registrar's Office at 856-256-4350
and request that your PIN be reset. They will reset
it back to your six digit date of birth. If you are
unable to log in after you have your PIN reset, if you get
an error message or if the page is unavailable, please call
the Support Desk at 856-256-4400 or e-mail support@rowan.edu
If you have any questions on how to use Wen for Students
(Student Services) after you have
logged in, please contact the Registrar's Office at 856-256-4350.
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WebCT
WebCT
is online management software that aids students in their
classes by creating, managing, organizing and housing a
Web-based learning environment. On this site, faculty can
post lecture notes and information, grades and past quizzes.
WebCT also contains a chat area and bulletin board. Its
biggest advantage is that it allows students access to information
at any time of the night or day.
Login
to WebCT
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Need
Your Computer Repaired?
If you are having a problem with your computer, NSS has
technicians available to assist you. The fastest way to
get your computer repaired is to bring it to the NSS Workshop,
located in Memorial Hall South. If you have a desktop computer,
just bring the computer itself. The other parts, such as
monitor, keyboard, mouse, etc are not needed by the workshop.
If you do not want to bring your computer to the workshop,
you can put in a work order by calling the Support Desk
at extension 4400. Please note that machines are usually
repaired in the workshop within 48 hours, while it may take
up to two weeks for a technician to come to you.
Having a problem connecting to the Internet even though
your computer registered successfully? You may
have a bad network port. Please try the following steps
before calling the Support Desk:
1) Is your roommate’s computer
on the internet? If yes, try plugging your machine into
their network port. If your computer gets on the network,
then the problem is probably with the port. Please call
the support desk and a technician will get to you as soon
as possible.
2) If you still can’t connect,
try plugging your roommate’s computer (network cable)
in your port. If their computer doesn’t work, then
it is probably the port. Please call the Support Desk
and submit a work order.
3) If your roommate’s computer
works in your port, then the problem is with your computer.
You can either bring your machine to the NSS Workshop
in Memorial Hall South or call the Support Desk to submit
a work order.
PLEASE NOTE: The length of time it takes to complete
work orders varies and can take several days. Work is completed
on a first come, first serve basis. The time it takes to
complete any repair is subject to the volume of calls.
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How
do I access my files from home?
You
can access your Home Directory, the Openarea and edit your
personal website from your home computer using our VPN client.
Click
here for all the information you'll need.
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Support
Desk Contact Information
The
Support Desk is located in Memorial
Hall The entrance is the main set of doors closest to
the Greenhouse. You can call the Support Desk at 856.256.4400
or send an e-mail to support@rowan.edu
The Support Desk's hours are 8am to 5pm Monday through Friday.
The Support Desk has extendedhours, 8am to 6:30pm, during
the first two weeks of school.
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Useful
links on the Rowan Web (all links will open in
a new window)
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