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5 SCPP Positions

1. Escort Team
2. Academic Buildings
3. Library
4. Security Gate
5. Desk Operations

Escort Team

• Pick up radio and flashlight at 7:00
• Check Code Blue phones
• Make community contacts
• Attend breifing in Magnolia su-station at 8:00
• When called for an escort, stop what you are doing, and go directly to escort
• Fill out paper work accurately, escorts names and where they came from and where to.
• Also document any lights that are not working on campus by #
• Make sure that you document any Code Blue phones that are not working
• Radio terminology
• 505-Escort team, 500-Gloria
• Speak clearly into the radio, after the beep has finished
• At end of 1st shift, meet at Magnolia and wait for the 2nd shift to arrive.

Academic Buildings

• Get radio at 7:00
• Upon arrival at Academic building, do a walk through making sure that all is okay
• Station yourself at the desk designated in your given building
• Make a walk through every hour
• Remain highly visible at the times that classes let out
• Leave building in order for you to return to Triad at 10:00

Library

• Get radio. Do walk through of library making sure that all is okay
• Station yourself at the desk near main entrance
• Upon the closing of the library make sure that everyone leaves the library
• At the end of your shift, wait for your relif to show. If they do not show after 15 minutes
• Call senior practitioner and you are free to leave

Security Gate

• Arrive in Triad to pick up your radio at 9:00
• Help all the people who appears as though need help
• Return to Triad at 4:00 to turn in radio

Desk Operations

1. First duty begins at 7:00 p.m.
2. Get ready for work
   • Phone - plug in if needed, check to make sure it is working
   • Log book and binder
   • Card box
   • Overnight guest permissions forms
   • Overnight guest passes
   • Read information since the last time that you worked, log, ON guest sheet, etc.
   • Keep information organized and secure at all times.
3. Sign in
   • Acknowledge guests and hosts (Host MUST be there)
   • Ask for ID from both host and guests
     • Check for validity
     • Check for acceptable ID's
     • (Driver's license, school ID, Military ID, Passport, Social Security Card, etc.)
     • Document on sign in sheet
       • Host and guest names, type of ID, room #, phone #, time in
   • Place ID's in card box
4. Overnight guest passes
   • Both roommates must be present to complete form
   • Get both signatures
   • Get name of visitor and time of visit
     • Check ID of guest and host
     • Document on sign in sheet
     • Fill out ON and check info
     • Return all ID's
   • Proctor must sign form
   • In the event of a special situation, contact the RHD or the professional staff
   • Anyone who chooses to stay beyond the check out time MUST get an ON guest pass
   • Anyone who comes in after the check out time MUST get an ON guest pass
5. Check out policy
   • Host must be there with guest
   • Check time and document on sheet
   • Return ID's
   • Guest not allowed to return to room, must either exit the building or go into the lounge (if applicable)
   • Document all violations and leave with the RHD
6. Phone calls
   • Answer the phone politely
     • Thank you for calling _______. This is ______. How can I help you?
     • Hello, this is _______ desk, can I help you?
7. Problems
   • Argument between guests/hosts/parents
     • Explain policy. If additional question refer to RA, RHD, Professional staff or Public Safety. In that order.
     • "I am sorry that I could not provide the information that you needed, let me refer you to ..."
   • Refuse to stop and sign in
     • Inform the guests and residents that all guests must sign in.
     • If they continue, call staff and give description and name of host if known.
     • Explain policy to the guests and residents saying that is is for the safety of the residents and all who visit
     • Do not touch or attempt to apprehend any guests or residents.
   • Emergency
     • Injury, fight, or fire, call Public Safety immediately, followed by the staff on duty
     • Document any emergency in the duty log.
   • Fire drill/fire alarm
     • Secure all equipment
     • Prepare to remove it
     • NEVER leave it unattended unless in case of life or health threatening situation
     • Cooperate with staff and public safety
8. Shift Changes
   • If relief id late, give a couple minutes, try calling, then call public safety. DO NOT JUST LEAVE!!!
   • Pass on all relevant information to late shift
   • Check quantity of forms and contact senior practitioners of shortages
   • Document all violations
   • Check area before leaving. Throw out trash, make sure all documentation is secure
   • NEVER leave before the end of duty unless authorized
   • Report and document all violations and leave them with the RHD