Academic Success Center
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Grievance Procedures:

  • Students requesting accommodations under the ADA or Section 504 of the Rehabilitation Act who are dissatisfied with the results of the Disability Resources/ Academic Success Center (ASC) may file a written grievance with the Dean of Students (DOS) within ten days of the receipt of the ASC’s decision. The grievant must provide all pertinent documentation supporting the grievance. If the student has denied accommodations after they have been determined eligible, the process begins at the Office of Disability Resources.
  • The grievant must specifically state the reasons for grievance, and the action he or she believes should be taken to accommodate the identified disability.
  • Within eight days after notification of the grievance, the ASC will report to the DOS what was done in response to the request for accommodation and the reasons why agreement could not be reached.
  • The DOS may request additional information from the grievant or the ASC at any time and may discuss the matter with anyone in reaching a decision. The grievance record will be closed when all information is received by the DOS. The DOS’s report and recommendation will be sent to be UP Staff within ten days of the closing of records.
  • Within ten days following the receipt of the DOS’s report, the UP Staff will accept, reject, or modify the report and recommendation and issue a determination.
  • If the grievant is not satisfied with the UP Staff’s determination, he or she can appeal the determination to the president.
  • The president must issue a determination within eight days, which is the University’s final decision.
  • These time/frames are subject to change in any given manner when essential individuals and/or information is not readily available or when the academic calendar warrants.