Counseling & Psychological Services

Emergency Guide - Faculty & Staff

The Wellness Center
Winans Hall
201 Mullica Hill Rd.
Glassboro, NJ 08028
Phone: 856-256-4333
Fax: 856-256-4427

Office Hours
8:00am to 6:00pm
Monday, Tuesday, Thursday

8:00am to 8:00pm Wednesday

8:00am to 4:00 pm

Emergencies During Office Hours
Visit the Wellness Center and ask to speak with someone immediately

After Hours Emergencies
Call Public Safety at
256-4911 and ask for Counselor on Call

Keeping Appointments
We ask that you please contact the Wellness Center in advance to cancel appointments you are unable to attend, so that the appointment might be made available for another student.

Crisis Services

Available Walk-In Hours
A counselor is available at the Center Monday through Friday from 11 – 4 for emergencies. Students may simply walk-in and request to see the On Call Counselor.

After Hours
A counselor will respond to emergencies after regular office hours, including evenings and weekends. Students should call the Public Safety office at (856) 256-4911 and ask to speak with the Counselor on Call. You will be asked to provide your name, phone number, location, and a brief reason for your call. A counselor will call you back shortly.

Sexual Assaults
Initial steps for responding to an assault:

  1. Get to a safe place
  2. Have someone there to support you
  3. Preserve any evidence of the assault
  4. Seek medical care
  5. Seek counseling

See “What to do when you or a friend has been sexually assaulted” for more details.

 Stress Management and Response Team (SMART)
The Stress Management and Response Team (SMART) was established to provide a form of crisis intervention specifically designed to help the Rowan community cope with highly stressful or traumatic events.

The team provides a structured, supportive process during which time effected members of the community are able to share information, reactions and resources. This process helps to normalize people’s reactions and promote healing.

The purpose of the service is to give the community a place to express their reactions thereby minimizing the harmful effects of traumatic and stressful events.

SMART is made up of administrators, professional staff, faculty and support staff from across the Rowan University campus. These team members are trained in crisis response.

The team is available for both death notifications and trauma support meetings. Meetings are approximately 2 hours long.

The team can arrange a meeting site and time or be available at a normally scheduled time/place for your class/group.

Emotional Response to Crisis

Our daily lives have a certain rhythm or balance. Emotional balance involves everyday stress, both positive and negative. We have good times like a wonderful dinner with family and bad times like an awful day at work or school. But for the most part, we stay in a familiar range of equilibrium or balance.

When things happen to us that are not part of what we see as normal, we can be in a state of crisis. What happened in Haiti is a perfect example of such a traumatic event that can throw us off our rhythm. It can be difficult to make sense of such a profound tragedy.

As we have all watched this situation unfold, it is easy to be traumatized by such a catastrophe event.  No one is ever prepared to be a victim and for the most part, it is unexpected.  Given this event we can have a crisis reaction.  This is normal even though it may not seem so.  There are many reactions to a crisis, which can be grouped into four main categories:


  • Confusion in thinking
  • Difficulty making decisions
  • Loss of attention span
  • Lowered concentration
  • Problems with abstract thinking
  • Calculation problems
  • Memory dysfunction
  • Lowering of all higher cognitive functions


  • Headaches
  • Fatigue
  • Excessive sweating
  • Chills
  • Dizzy spells
  • Light headedness
  • Globus hystericus
  • Thirst
  • Hunger
  • Increased heart rate
  • Elevated blood pressure
  • Rapid breathing
  • Chest pain
  • Difficulty breathing


  • Irritability
  • Emotional shock
  • Emotional numbness
  • Anger
  • Grief
  • Depression
  • Feeling overwhelmed
  • Heightened anxiety
  • Panic feelings
  • Loss of emotional control
  • Fear


  • Changes in ordinary behavior patterns
  • Changes in eating
  • Decreases personal hygiene
  • Increased or decreased association with fellow workers
  • Withdrawal from others
  • Loss of interest in work
  • Prolonged silences

Coping with Crisis Reactions

  • Periods of appropriate physical exercise, alternated with relaxation will alleviate some of the physical reactions.
  • Structure your time: keep busy.
  • You’re normal and having normal reactions – don’t label yourself crazy.
  • Talk to people – talking is the most healing medicine.
  • Be aware of numbing the pain with overuse of drugs or alcohol, you don’t need to complicate this with a substance abuse problem.
  • Reach out – people care.
  • Maintain as normal a schedule as possible.
  • Spend time with others.
  • Help your co-workers as much as possible by sharing feelings and checking out how they are doing.
  • Give yourself permission to feel rotten and share your feelings with others.
  • Do things that feel good to you.
  • Realize those around you are under stress.
  • Don’t make any big life chances.
  • Do make as many daily decisions as possible which will give you a feeling of control over your life, i.e., if someone asks you what you want to eat – answer them even if you’re not sure.
  • Get plenty of rest.
  • Reoccurring thoughts, dreams or flashbacks are normal – don’t try to fight them – they’ll decrease over time and become less painful.
  • Eat well-balanced and regular meals (even if you don’t feel like it).

For Family Members & Friends

  • Listen carefully.
  • Spend time with the traumatized person.
  • Offer your assistance and a listening ear if they have not asked for help.
  • Reassure them that they are safe.
  • Help them with everyday tasks like cleaning, cooking, caring for the family, minding children.
  • Give them some private time.
  • Don’t take their anger or other feelings personally.
  • Don’t tell them that they are “lucky it wasn’t worse” – traumatized people are not consoled by those statements.  Instead, tell them that you are sorry such an event has occurred and you want to understand and assist them.

For more information or assistance please contact the Rowan University Counseling & Psychological Services Center @ (856) 256-4222, located on the 3rd Floor of Savitz Hall.

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