Counseling & Psychological Services

Emergency Guide - Faculty & Staff

Location
The Wellness Center
Winans Hall
201 Mullica Hill Rd.
Glassboro, NJ 08028
Phone: 856-256-4333
Fax: 856-256-4427

Office Hours
8:00am to 6:00pm
Monday, Tuesday, Thursday

8:00am to 8:00pm Wednesday

8:00am to 4:00 pm
Friday

Emergencies During Office Hours
Visit the Wellness Center and ask to speak with someone immediately

After Hours Emergencies
Call Public Safety at
256-4911 and ask for Counselor on Call


Keeping Appointments
We ask that you please contact the Wellness Center in advance to cancel appointments you are unable to attend, so that the appointment might be made available for another student.

Crisis Services

Available Walk-In Hours
A counselor is available at Counseling & Psychological Services Monday through Friday during office hours for emergencies. Students may simply walk-in and request to see the On Call Counselor in the event of a crisis.

After Hours
A counselor will respond to emergencies after regular office hours, including evenings and weekends. Students should call the Public Safety office at (856) 256-4911 and ask to speak with the Counselor on Call. You will be asked to provide your name, phone number, location, and a brief reason for your call. A counselor will call you back shortly.

Sexual Assaults
Initial steps for responding to an assault:

  1. Get to a safe place
  2. Have someone there to support you
  3. Preserve any evidence of the assault
  4. Seek medical care
  5. Seek counseling

See “What to do when you or a friend has been sexually assaulted” for more details.

Stress Management and Response Team (SMART)
The Stress Management and Response Team (SMART) was established to provide a form of crisis intervention specifically designed to help the Rowan community cope with highly stressful or traumatic events.

The team provides a structured, supportive process for affected members of the community to be able to share information, reactions and resources. This process helps to validate and normalize peoples' reactions and promote healing.

The purpose of the service is to give the community a place to express their reactions thereby minimizing the harmful effects of traumatic and stressful events.

SMART is made up of administrators, professional staff, faculty and support staff from across the Rowan University campus. These team members are trained in crisis response.

The team is available for both death notifications and trauma support meetings. The team can arrange a meeting site and time or be available at a normally scheduled time/place for your class/group.

Emotional Response to Crisis

Our daily lives have a certain rhythm or balance. Emotional balance involves everyday stress, both positive and negative. We have good times like a wonderful dinner with family and bad times like an awful day at work or school. But for the most part, we stay in a familiar range of equilibrium or balance.

When things happen to us that are not part of what we see as normal, we can be in a state of crisis. However, learning of unexpected and often overwhelming news, such as that of a national disaster, school shooting, the death of a peer serve as perfect examples of such a traumatic events that can throw us off our rhythm. It can be difficult to make sense of such profound tragedies.

It is easy to be traumatized by a catastrophic event.  No one is ever prepared, and for the most part, it is unexpected.  Given this event, we may have a crisis reaction.  This is normal even though it may not seem so.  There are many reactions to a crisis, which can be grouped into four main categories:

COGNITIVE

  • Confusion in thinking
  • Difficulty making decisions
  • Loss of attention span
  • Lowered concentration
  • Problems with abstract thinking
  • Calculation problems
  • Memory dysfunction
  • Lowering of all higher cognitive functions

PHYSICAL

  • Headaches
  • Fatigue
  • Excessive sweating
  • Chills
  • Dizzy spells
  • Light headedness
  • Globus hystericus
  • Thirst
  • Hunger
  • Increased heart rate
  • Elevated blood pressure
  • Rapid breathing
  • Chest pain
  • Difficulty breathing

EMOTIONAL

  • Irritability
  • Emotional shock
  • Emotional numbness
  • Anger
  • Grief
  • Depression
  • Feeling overwhelmed
  • Heightened anxiety
  • Panic feelings
  • Loss of emotional control
  • Fear

BEHAVIORAL

  • Changes in ordinary behavior patterns
  • Changes in eating
  • Decreases personal hygiene
  • Increased or decreased association with fellow workers
  • Withdrawal from others
  • Loss of interest in work
  • Prolonged silences

How to Cope with Crisis Reactions

  • Periods of appropriate physical exercise, alternated with relaxation will alleviate some of the physical reactions.
  • Structure your time: keep busy.
  • You’re normal and having normal reactions – don’t label yourself "crazy".
  • Talk to people – talking is the most healing medicine.
  • Be aware of numbing the pain with overuse of drugs or alcohol; you don’t need to complicate this with substance misuse.
  • Reach out to people care, and spend time with others.
  • Maintain as normal a schedule as possible.
  • Spend time with others.
  • Help your co-workers as much as possible by sharing feelings and checking out how they are doing.
  • Give yourself permission to feel rotten and share your feelings with others.
  • Do things that feel good to you.
  • Realize those around you are also under stress.
  • Don’t make any big life changes.
  • Do make as many daily decisions as possible in order to will give yourself feelings of control over your life (i.e., if someone asks you what you want to eat – answer them even if you’re not sure).
  • Get plenty of rest.
  • Reoccurring thoughts, dreams or flashbacks are normal. Don’t try to fight them. They’ll decrease over time and become less painful.
  • Eat well-balanced and regular meals (even if you don’t feel like it).

For Family Members & Friends

  • Listen carefully and don't feel the need to give advice.
  • Spend time with the traumatized person.
  • Offer your assistance and a listening ear even if they have not asked for help.
  • Reassure them that they are safe.
  • Help them with everyday tasks like cleaning, cooking, caring for the family, minding children.
  • Give them some private time.
  • Don’t take their anger or other feelings personally.
  • Don’t tell them that they are “lucky it wasn’t worse” – traumatized people are not consoled by those statements.  Instead, tell them that you are sorry such an event has occurred and you want to understand and assist them.

For more information or assistance please contact the Rowan University Counseling & Psychological Services Center @ (856) 256-4333, located in the Wellness Center at Winans Halll.

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