Anthony joined Information Resources as the Associate Provost on September 1, 2000. He comes from Bradley University in Illinois where he served in a similar capacity.

Clare is the administrative assistant to the Associate Provost. She has the primary responsibility for managing divisional budgets, purchasing, inventory, and software licensing.

Clare graduated from Glassboro State College in 1982 and has been employed at Rowan since 1988.

Michele is the secretary in the Associate Provost's office. Michele graduated from Goldey Beacon Junior College and has been employed at Rowan since 1969. Michele first worked in the Educational Media Department and then as secretary to the Dean of Students.

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James A. Henderson, Jr., Director of Enterprise Information Services (EIS)
Irene Mathieson, Administrative Assistant

University Support Systems Services

Anne Pinder, Assistant Director of EIS
Verna Bullock-Lewis, Information Services Analyst
Stewart M. Clamen, Information Services Analyst
Karen DeLabar, Information Services Analyst
J. Patrick Donahue, Information Services Analyst
David Lewis, Information Services Analyst
Richard Meyers, Information Services Analyst
Janet Morgan, Information Services Analyst
Himadri Patel, Information Services Analyst

Workflow Systems Services

LuAnn Lovegrove, Information Services Analyst

Campus Database Administrator Services

Redmond English, Lead Campus Database Administrator
Elizabeth Mitchell-Brown, Campus Database Administrator
Karen Walko, Campus Database Administrator

Technical Operations Services

Magdalena Natal Fennal, Coordinator of Technical Operations Services
Terry Mora, Lead Technical Support Specialist
Gwen Roland, Technical Support Specialist

Duplicating/Print Center Services (Visit the Duplicating/Print Center Services Web Site)

Mike Lukasavage, Coordinator of Duplicating/Print Center Services
Henry J. Jimenez, Systems Specialist
Kyle Jones, Technical Support Specialist
Kathleen Karlage, Systems Specialist

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James A. Henderson, Jr., Director of Enterprise Information Systems (EIS)

James A. Henderson, Jr. (Jim) is Director of Enterprise Information Services at Rowan University. He has 29 years of information resources management experience in postsecondary education. He has managed EIS at Rowan since 1989. Jim has had experience in a broad scope of IR service provision here at Rowan: overseeing the implementation of Rowan's first telephone and voice mail systems, the acquisition and subsequent upgrading of a billing system, the addition of a voice response system, the installation of the initial phases of the fiber optic backbone system, the introduction of the university card system (ID / debit), major reprographics improvements, the transition from VAX to AlphaServer technology, the initiation of a problem tracking system, the introduction of a Help Desk function, the installation of an administrative LAN, major software systems implementations and upgrades – with the latest being the migration to SunGard Higher Educations’ Banner ERP system, from the SCT Plus2000 systems. He worked with Network and Systems and Web Services in making the move of University Support Systems to client-server and web oriented technologies. Jim is now concentrating on the management of EIS activities, which includes ERP systems, adjunct processes and ancillary systems interface support, technical operations services, and duplicating/print center services.

He is the functional administrator of the Bugzilla project / problem management system and manages the University’s mass e-mail broadcasts (official, general, events, and student). His voice is known to many from the voice mail delivery of closing and emergency announcements.

Before coming to Rowan he served as Director of Planning and Research and then Executive Director of Information Resources Management (IRM) for the multi-campus Midlands Technical College in Columbia, S.C. Prior to his work in education, Jim worked in the private sector as an urban planner for an architectural-engineering-planning firm. He earned full membership in the American Institute of Certified Planners. He is a graduate of Furman University, with graduate work in history at Virginia Tech.

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Irene Mathieson, Administrative Assistant

E-mail mathiesoni@rowan.edu • Phone 856.256.4629

Irene is the administrative assistant to James A. Henderson, Director of Enterprise Information Services. She is responsible for managing and monitoring the budget of EIS and Duplicating/Print Center Services. She also works very closely with Anne C. Pinder (Assistant Director/Manager of University Support System Services), Magdalena Natal Fennal (Lead Banner Security Coordinator), LuAnn Lovegrove (Coordinator of Banner Workflow), Red S. English (Manager of Campus Database Administration Services), and Mike Lukasavage (Coordinator of Duplicating/Print Center Services).

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University Support Systems Services

Anne Pinder, Assistant Director of EIS

E-mail pinder@rowan.edu • Phone 856.256.4181

Manages a staff of eight information analysts, a report writer, and three data base administrators providing support to all University systems. Also oversees database support, software patching/repair, interfaces to other university and auxiliary systems.

Additionally serves as Banner Project Manager with ongoing conversion and Implementation/operational tasks. Includes:

• Coordinates training, schedules, and problem/concern resolution with SunGard Higher Education's Project Manager and other appropriate vendor personnel for all user groups.

• Works with functional Team Leaders to ensure accomplishment of University goals and objectives, within defined time frames and resource Levels. The mission is to meet the needs of each department with the completion of projects, adjunct processes and reporting.

• Coordinates on-going activities of the Implementation Team and the functional area Project Teams. This consists of attendance at all meetings, development and coordination of training, and most importantly, problem identification, project planning/project management, tracking and resolution.

• Tasked with ensuring the timely implementation of all patches, releases, and version upgrades.

Responsible for ensuring that all required interfaces between Banner components and University functional office(s) procured applications programming interfaces (API) systems are developed and maintained.

• Further responsibilities include the provision of appropriate levels of support for other administrative software systems procured by University functional offices.

• Oversee(s) all data migration and data warehousing from legacy and/or stand alone systems.

Anne received her Masters Degree in Technology Management from Stevens Institute of Technology. Anne also possesses a Graduate Certificate of Special Study in Information Management from Stevens Institute of Technology. Anne’s undergraduate degree in MIS was earned at Rowan University in 1995.

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Verna Bullock-Lewis, Information Services Analyst

E-mail lewisv@rowan.edu • Phone 856.256.4500 x3076

Verna is the primary EIS analyst responsible for supporting the Millennium Information System, Rowan's Alumni and Development system. She also works as the lead analyst in support of the Banner Student module. Banner is Rowan’s new Enterprise Resource Planning (ERP) system; it is made up of the following modules: Finance, Human Resources, Student, and Alumni/Development. Verna has worked with the Registrar's Office, the Bursar’s Office, Undergraduate Admissions, and the Graduate School for a number of years in the use of Rowan’s student-related systems.

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Stewart M. Clamen, Information Services Analyst

E-mail clamen@rowan.edu • Phone 856.256.4145

Stewart works on a variety of programming tasks in a variety of functional areas. Prior to coming to South Jersey he lived, worked and/or studied in Pittsburgh, Boston, and Montreal.

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Karen DeLabar, Computer Services Specialist

E-mail delabar@rowan.edu • Phone 856.256.4500 x3414 

Karen functions primarily responsible for applications support for the Financial Aid Office and the Graduate Office, and assists in many Registrar, Undergraduate Admissions, and Bursar issues.

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J. Patrick Donahue, Information Services Analyst

E-mail donahuep@rowan.edu • Phone 856.256.4177 

Patrick is primarily responsible for applications support and programming for the Student Information System (SIS) concerning the Bursar, Residence Life, Registrar, Campus Safety, Admissions office, Blackboard Card Transaction System, and Student health Center.

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David A. Lewis, Information Services Analyst

E-mail lewisd@rowan.edu • Phone 856.256.4183

David is the department's Lead Analyst for the Bursar, Student Health Center and the universities Course Catalog. He is also the department's expert in Microsoft Access database and Excel spreadsheet topics.

David has a Masters degree in Information Resources Management from Webster University and is retired from the U.S. Army after serving 20 years working on Air Defense Missile Systems.

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Richard Meyers, Information Services Analyst

E-mail meyersr@rowan.edu • Phone 856.256.4179

Rich provides primary technical support for the University's Banner-based Payroll and Human Resource systems.

Previously employed at Valencia Community College in Orlando, Florida, Rich served as a Technical Support Specialist in the College's Financial Aid Office.

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Janet Morgan, Information Services Analyst

E-mail morgan@rowan.edu • Phone 856.256.4287

Janet works as the Report Writer for the various University departments. Her responsibilities include functioning as the point person for Discoverer questions/problems from the clients, maintaining and overseeing various scheduled production reports, and assisting other technical staff as needed with programming requests.

Janet has been employed by Rowan University since July 2003, and worked on the Recruiting and Staffing team in Human Resources as front office support prior to joining EIS in July 2005.

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Himadri Patel, Information Services Analyst

E-mail patelh@rowan.edu • Phone 856.256.4186

Himadri Patel is the Lead Information Analyst in support of the Banner Finance module. Himadri Patel is also a backup resource for the Banner HR/Payroll module, as well as, the Blackboard System.

Himadri Patel joined Rowan University in January 2008. Himadri has a B.S. in Information Technology from Gujarat University - India in 2005.

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Workflow Systems Services

LuAnn Lovegrove,  Information Services Analyst

E-mail lovegrovel@rowan.edu • Phone 856.256.4500 x3483 

LuAnn works with the University departmental clients and the EIS staff in the areas of Finance, Human Resources, Student systems, Accounts Receivable and Financial Aid Management. Her responsibilities include functioning as the Workflow Coordinator, and assisting the Security Coordinator with system security management for administrative Alpha system applications, SunGard SCT Banner applications, WebFocus, Discoverer, Eprints, Form Fusion and other various applications.

LuAnn joined the Rowan community in 1988, and she has worked with many different departments throughout the university community researching and coordinating special projects.

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Campus Database Administrator Services

Redmond English, Lead Campus Database Administrator

E-mail englishr@rowan.edu • Phone 856.256.4441

Red has a wide ranging background having worked as an applications programmer, systems administrator, network engineer, and information analyst. He is managing the team of Oracle database administrators, whose primary responsibility is keeping Banner and the Oracle Databases fully patched and operational. The DBA group also implements and provides internal EIS support for adjunct systems such as AppWorx, Oracle Discoverer, and WebFOCUS.

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Elizabeth Mitchell-Brown, Campus Database Administrator

E-mail brownel@rowan.edu • Phone 856.256.4273

Elizabeth functions as a Jr. Oracle DBA whose primary responsibilities include providing technical support of Oracle and SCT-Banner products. This includes implementation AND Go-Live schedules for all Banner modules, applying patches and point release upgrades to all Banner instances, and maintaining documentation of current patch status. Beth also is responsible for upgrading and migrating the Banner and Millenium databases. Additional duties involve developing Banner SSB web pages to meet client specifications, creating and maintaining UNIX scripts for database performance and tuning.

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Karen Walko, Lead Campus Administrator

E-mail walko@rowan.edu • Phone 856.256.4184 

Karen Walko is the Oracle DBA. She maintains the Oracle databases and supports the functional areas when data issues arise.

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Technical Operations Services (856.256.4176)

Magdalena Natal Fennal, Coordinator of TOS

E-mail natal_fennal@rowan.edu • Phone 856.256.4500 x3481

Maggie is the Technical Operations Services (TOS) supervisor and oversees the following daily routine tasks:

• Schedules and monitors Banner job processing using the production job scheduling system (AppWorx).
• Serves as back-up technical support person for the form creation and management system (FormFusion).
• Undertakes quality control review of output of the print management system (e~print).
  
• Runs processes to scan optical mark forms (exams and surveys) for faculty members and academic departments.
  
• Provides operator support for remaining legacy systems hardware and software applications.

She coordinates hiring and management of student workers for all EIS functions and maintains the student workers budget.

She serves as back-up for the Banner security manager.

She maintains the EIS Web page.

Maggie graduated Glassboro State College in 1989 and has been employed at Rowan University since 1982 as a student worker and in 1988 as a full time staff member.

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Terry Mora, Lead Technical Support Specialist

E-mail mora@rowan.edu • Phone 856.256.4500 x3484 

Terry is the primary contact person for the University's FormFusion software package, which allows clients to merge data onto a predefined form using the Banner system. She is the Assistant Administrator of the University's AppWorx (Banner Scheduler). She defines, designs, test and implements university forms. She creates users, module, chains and assist in the training of staff & university clients. She is the Assistant Administrator of the University's Eprints server for the Banner & SCT Plus systems. She defines report definitions, documentation and assist in the training of staff & university clients. Terry is also the liaison for the University’s Duplicating Center. Terry continues to maintain support of Alpha system hardware and software packages.

She has been a member of the University's Banner Data Standards Committee since January 2004. Terry makes recommendations, updates and maintains the manual for the Banner Data Standards Manual. Terry has been an instrumental member of the Rowan University community since 1981.

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Gwen Roland, Technical Support Specialist

E-mail roland@rowan.edu • Phone 856.256.4174

Gwen’s responsibilities include creating accounts and preparing daily scheduled for the AppWorx Banner jobs. She maintain the Banner staff address database and various information (payroll CD processing, New Hires and SAT downloads). She continues to support the legacy system and insure all SCT Plus systems are available.

Gwen started working as permanent part-time employee of Glassboro State College in 1974 as a Key Punch Operator. Later, the title Key Punch was renamed Data Entry Machine Operator.

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Duplicating/Printing Services (856.256.4623)

Mike Lukasavage, Coordinator of Duplicating/Print Center Services

E-mail lukasavage@rowan.edu • Phone 856.256.4500 x3863

Mike supervises the Duplicating Center staff and is responsible for daily operations and future planning. He establishes the services and selects the products to be delivered and also determines the production equipment and software utilized by the Duplicating/Print Center and staff.

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Henry J. Jimenez, System Specialist

E-mail jimenez@rowan.edu • Phone 856.256.4500 x3844

Process Web orders request.

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Kyle Jones, Technical Support Specialist

E-mail jonesk@rowan.edu • Phone 856.256.4500 x3265 

Kyle processes US Mail requests, which includes, addressing, Class certification, sorting and processing.

He manages the University label requests. Assists in the production, data entry, reporduction, bindery and billing of orders.

Kyle has been employed at Rowan University since January 4, 1999.

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Kathleen Karlage, Printing Operations Technician

E-mail karlagek@rowan.edu • Phone 856.256.4500 x3863

Kathleen Karlage is responsible for the data entry, reproduction, bindery and billing of most non web-based orders. She assists in the production of on-line submissions on an as needed basis. Kathleen has developed a desktop library of large documents for easy retrieval and printing primarily for the university bookstore’s orders. She is currently designated as Duplicating/Print Center Services supervisor for student workers; their recruitment, training, scheduling, timesheets and discipline.

Kathleen Karlage has worked in the graphic arts field since 1984 and at Rowan University since 1995.

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Neil Toporski, Director   -   856.256.4594

Ted Colanduno, Audio/Visual and TEC classrooms   - 856.256.4482

Mike Dorris, Lab Coordinator - 856.256.4488

Robert Elsey, College of Business support   - 856.256.5436

Shalanda Gray, Camden Campus support - 856.756.5405 (Please note: Camden Campus)

Azi Hamou-Lhadj, College of Engineering support - 856.256.4585

Karlton Hughes, Multimedia - 856.256.4589

Eileen Stutzbach, Faculty Training - 856.256.4584

Kenur Talsania, College of Engineering support - 856.256.5383

Elaine Watson, Secretary - 856.256.4588

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Network and System Services (NSS)

NSS is comprised of the Systems Group, Repair and Installation Group and the Support Desk.

Bruce Klein, Director   856-256-4480

Systems Group

Carol Bonney, Telecom Specialist - 856-256-4471
Ken Denton, System Administrator  - 856-256-4380
Christine Gangloff, System Administrator  - 856-256-4169
Joe Lisowski, ALPHA Cluster Manager  - 856-256-4185
John Lyden, Technical Support Specialist  - 856-256-4479
Kelly Russell, Network Administrator  - 856-256-4445              
Lewis Branin , Technical Support Specialist - 856-256-4496      

Repair and Installation

Marc Fleischner, Coordinator  - 856-256-4471
Jim Bonney, Technical Support Specialist - 856-256-4476
Stuart Cleveland, Technical Support Specialist - 856-256-4591
Joe Radino,Technical Support Specialist - 856-256-4487
Bob Mathieson, Technical Support Specialist - 856-256-4414

Support Desk

Ife Azikiwe, Coordinator  - 856-256-4178
Dannia Amico, Support Specialist - 856-256-4400
Janine King, Support Specialist - 856-256-4400
Donna Taylor, Support Specialist - 856-256-4400

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Debra A. Denton
Technical Trainer
Phone: 856.256.4500 x3444
E-mail: dentond@rowan.edu
Available: Tuesday through Thursday

Susan O. Hersh
Lead Technical Trainer
Phone: 856.256.4481
E-mail: hersh@rowan.edu
Available: Monday through Friday

Denise M. Ruggieri
Training Assistant
Phone:
E-mail: ruggieri@rowan.edu
Available: Hours vary

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