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The Support
Desk
The
Information Resources Support Desk, a unit of Network and
Systems Services, is responsible for assisting students, faculty
and staff with computer and telecommunication issues. The
main objective of the Support Desk is to troubleshoot computer
software and hardware, email, printing, access to network
drives, network passwords, Alpha administrative passwords
and all aspects telecommunications.
The Support
Desk policy is to support on-campus software and hardware
issued and installed by Network and System Services technicians.
Technical support is also available for connecting your home
computer to the Rowan network. We provide various services
that include connecting to the University's free Internet
services, off campus access to email, library electronic databases
and Rowan network drives.
Click
on one of the following links for more information:
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The
Support Desk
Phone / 856.256.4400
Fax / 856.256.4444
support@rowan.edu
HOURS:
8 am - 5 pm,
Monday -Friday
The
Support Desk is located in Memorial
Hall on the South-Side of the Glassboro Campus.
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The Support Desk is located in Memorial Hall South, adjacent
to Bunce Hall and across from Bozorth Hall.
Phone
To contact the Support Desk, dial extension 4400
during normal business hours or send email to support@rowan.edu.
Hours
Support Desk hours for spring and fall semesters are Monday
through Friday 8:00 am through 5:00 pm.
Summer hours are Monday through Thursday 8:00 am through
5:30 pm.
Extended hours are available during the first two weeks
of Fall and Spring semesters. Hours are 8:00 am through
6:30 pm Monday through Thursday, and 8:00 am through 5:00
pm Friday.
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The
following is a list of available services:
- Technical
assistance for campus and home connectivity, and campus
supported software
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All network, e-mail and Alpha administrative system account
information
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Entering service requests for computer, phone and printer
repair
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Switchboard Operator
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Telephone installation, exchange and/or replacement
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Telephone billing
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Phone mail for faculty and staff
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Remote Control services
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How
to Submit a Work Order
If
you need to report a problem, there are three convenient ways
to submit a work order:
- On
the Internet visit the web site http://support.rowan.edu
(login with your Rowan network username and password)
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Send mail to support@rowan.edu.
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By telephone, if on campus call Extension 4400.
If you are off campus dial 856.256.4400.
Also,
you can visit the Rowan Support Desk in Memorial Hall South.
They can help you quickly resolve your questions or problems.
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Support
Desk Staff Listing
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