The Support Desk

The Information Resources Support Desk, a unit of Network and Systems Services, is responsible for assisting students, faculty and staff with computer and telecommunication issues. The main objective of the Support Desk is to troubleshoot computer software and hardware, email, printing, access to network servers, network passwords, and all aspects telecommunications.

The Support Desk policy is to support on-campus software and hardware issued deployed by Network and Systems Services administrators and installed by Field Technicians. Technical support is also available to assist users to connect to the Rowan Cloud and other network servers from campus and home computers.

Knowledge base articles are also available at http://support.rowan.edu.

Click on one of the following links for more information:

 








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The Support Desk

Phone
/ 856.256.4400
Fax / 856.256.4444
support@rowan.edu

HOURS:
8 am - 5 pm,
Monday -Friday

The Support Desk is located in Memorial Hall on the South-Side of the Glassboro Campus.

Location

The Support Desk is located on the first floor in Memorial Hall South, adjacent to Bunce Hall and across from Bozorth Hall.

Phone

To contact the Support Desk, dial extension 4400 during normal business hours or send email to support@rowan.edu.

Hours

Support Desk hours for spring and fall semesters are Monday through Friday 8:00 am through 5:00 pm.

Summer hours are Monday through Thursday 8:00 am through 5:30 pm.

Extended hours are available during the first two weeks of Fall and Spring semesters. Hours are 8:00 am through 6:30 pm Monday through Thursday, and 8:00 am through 5:00 pm Friday.

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The following is a list of available services:

  • Technical assistance for campus and home connectivity
  • Network and System Services supported software
  • Network accounts for logging into campus computers, downloading university softward and e-mail
  • Banner account information
  • Entering service requests for computer, phone, printer repar, Banner and account information
  • Switchboard Operator
  • Telephone request, exchange and/or replacement
  • Telephone billing
  • Voice mail for faculty and staff
  • Remote Control services

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How to Submit a Work Order

If you need to report a problem, there are three convenient ways to submit a work order:

  1. On the Internet visit the web site http://support.rowan.edu. Login with your network username and password. If you do not know your username or password go to http://www.rowan.edu/password to reset your password and retreive your username.
  2. Send mail to support@rowan.edu.
  3. By telephone, if on campus call Extension 4400. If you are off campus dial 856.256.4400.

Also, you can visit the Rowan Support Desk in Memorial Hall South. They can help you quickly resolve your questions or problems.

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Support Desk Staff Listing

Ife Azikiwe, Coordinator

E-mail azikiwe@rowan.edu • Phone 856.256.4178

Dannia Amico , Support Desk Analyst

E-mail amico@rowan.edu • Phone 856.256.4400

Janine King, Support Desk Analyst

E-mail covington@rowan.edu • Phone 856.256.4400

Richard Farally, Support Desk Analyst

E-mail farally@rowan.edu • Phone 856.256.4400

Paul Wallash, Support Desk Analyst

E-mail wallash@rowan.edu • Phone 856.256.4400

 
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Still Have Questions?

Search our Knowledgebase or Contact the Support Desk at 856.256.4400 /support@rowan.edu


Rowan University
Rowan University • 201 Mullica Hill Road • Glassboro, New Jersey 08028 • Phone / 856.256.4400
Contact support@rowan.edu with questions, problems or comments.
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