RU New?


Information Resources has specially prepared this area for our newest students. Here are the TOP TEN things you will need to know, if you are new!

#1 : Username and Password Info

#2 : Using the Rowan Network

    • Computer Registration
    • Connecting the the Wireless Network
    • Home directory
    • Openarea
    • Personal Web Space
    • Accessing Files from Off-Campus

#3 : Accessing Your E-Mail

#4 : Using Your Telephone and Voicemail

#5 : Student Self-Service (Web for Students)

#6 : BB 9.1 - Blackboard

#7 : Network Cables/Mini-Hubs/Wireless

#8 : Downloading Software

#9 : Need your Computer Repaired?

#10 : Setting up your Cable TV


Support Desk Contact Information


In addition, you may want to bookmark these Useful Links on the Rowan Web.

If you have additional questions please contact the Support Desk at 856.256.4400 or

IR News & Alerts
New Support Desk Self-Service Portal and Knowledgebase

IR Training Calendar
Learn More Today!

The Support Desk

/ 856.256.4400
Fax / 856.256.4444

8 am - 5 pm,
Monday -Friday

The Support Desk is located in Memorial Hall on the South-Side of the Glassboro Campus.

Username/Password Information

You can obtain or change your password by visiting For more information, you can visit our Username/Password page.

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Using the Rowan Network

Registering your Computer on the Rowan Network - Requirements

Every computer brought on to the Rowan Campus will be scanned and required to meet a certain set of guidelines in order to be allowed onto the Rowan Network.  Taking care of them before you get to campus can make registering your computer on move-in day much smoother.

Registration is required for students who will have any computer connected to the wired network or the RowanWPA wireless network, commuter or resident. Commuters bringing a laptop on campus, for example,  will have to pass registration to use the Rowan Network

Windows XP users must have Service Pack 2 installed. We also require the installation of all Critical updates.

Windows Vista, 7 and 8 users must have all Windows Critical Updates installed.  

ALL Windows users must have up-to-date antivirus software. We have a licensed version of Trend Micro Internet Security available to all students that can be downloaded from We do also accept most well known antivirus programs.

Macintosh and Linux computers do not have to meet any additional software requirements to pass registration.  MAC users should just run Software Update to make sure your computer has the latest patches before attempting to register.

Pre-Register your Computer from home

You may visit and pre-register your computer . If you register your computer before coming to campus, you can be sure that your computer passes the registration requirements prior to the start of the semester.

Registration will be effective for two weeks from the date you register, meaning that if you pre-register your computer on August 17th it would be valid until August 31st, registering on the 18th would be valid until September 1st, and so on.  As long as your computer is on-campus and connected to the Rowan network before the two week time period expires, you will not have to go through the registration process again.

Accessing the Wireless Network

Windows XP and Vista users can download our Wireless Configuration Installer - this will automatically configure your computer for Rowan's Secure Wireless Connection

MAC users can follow the instructions found here:

What is my Home Directory?

Your home directory is a personal folder created for you on one of our servers. Saving your files and documents there allows them to be accessed from any computer on-campus or off. Your home directory is also backed-up every night to insure that you will never lose your files if your computer breaks or even if you accidentally delete them.

What is the Openarea?

The openarea is a folder on the network where faculty members can share files with students.

For detailed instructions on:

  • Accessing your Home Directory
  • Accessing the Openarea
  • Creating your personal website
  • Accessing Files from Off-Campus

Visit our "Using the Network On Campus" Web Page


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Accessing Your Email - Rowan Gmail for Students

You can access your e-mail by visiting the Student Portal Page at


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Using Your Telephone and Voicemail


At the beginning of each semester you will receive an email from the Support Desk that will include your mailbox number and instructions on how to access and setup your voice mailbox.

First Time Access
To access the system on campus dial 5999. The first time students will be prompted for a secuity code. Enter the last 4 digits of your Rowan ID. If you share a phone with a roommate, the system will prompt you to enter a mailbox number noted on the initial email received from the Support Desk. If you are in a single room and have your own phone, the system will prompt you for your security code.

Use the tutorial to set up your personal security code, name, and greeting. To access the system from off campus dial (856) 256-5999 and follow the previous steps to access your voicemail.

Retrieving your voice mail messages
Dial 5999 then enter your personal security code. Press 1 to listen to your messages. Press 4 to delete a message or 5 to save a message.

From off-campus you will be prompted for your mailbox number, in most cases this is your extension followed by a zero (e.g. 55960)

CallXpress Voice Mail Tutorial
This tutorial is only available on-campus or from home connected to the VPN


Cisco IP Phones Brochure

Other telephone resources:

  • You can access the Student Telephone Directory from your phone by dialing x6000

Telephones that are not working properly can be exchanged at the customer service counter located at the Information Resources Support Desk in Memorial Hall. Please call 256-4400 for more information.

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Network Cables, Mini-Hubs and Wireless Access Points

Network Cables
Information Resources recommends purchasing a 25' ethernet cable for the Residence Halls, as the jacks in the room may not be in a place that is convient for you computer. Cables can be purchased at most electronic, computer and discount stores, such as Best Buy and Wal-Mart

Mini Hubs/ Wireless Access Points

Rowan University's Network Registration System prevents the use of Mini Hubs and Wireless Access Points in the Residence Halls. As per University Policy, there is one Ethernet connection for each student in the Residence Halls.

PLEASE NOTE: Trying to use devices such as an unapproved Wireless Access Point is a violation of University Policy and can result in disciplinary action.

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Downloading Software

You can download licensed and free software on Rowan University's Download Page

On this page you will find the following Licensed Software available for your use:

You will also find free software including:

  • Stinger for Windows: a free virus tool that identifies and eliminates the top high-risk viruses from your computer.
  • Ad-Aware: an application built to find and remove adware and spyware
  • Adobe Acrobat Reader
  • Fetch: an FTP program for Macs
  • Various Web Browsers
  • Multimedia Utilites such as Macromedia's Flash and Shockwave

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Student Self-Service (Web for Students)

You can register for classes, access your grades and/or view your transcript online by visiting  and clicking  "Enter Student Services".

Logging In
: Your Student ID is your social security number without the dashes. Your PIN is your six digit date of birth (mmddyy). 

If you are unable to log in with your social security number and pin please call the Registrar's Office at 856-256-4350 and request that your PIN be reset.  They will reset it back to your six digit date of birth.  If you are unable to log in after you have your PIN reset, if you get an error message or if the page is unavailable, please call the Support Desk at 856-256-4400 or e-mail

If you have any questions on how to use Wen for Students (Student Services) after you have logged in, please contact the Registrar's Office at 856-256-4350.

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Blackboard is online management software that aids students in their classes by creating, managing, organizing and housing a Web-based learning environment. On this site, faculty can post lecture notes and information, grades and past quizzes. Blackboard also contains a chat area and bulletin board. Its biggest advantage is that it allows students access to information at any time of the night or day.

Login to BB 9.1

Login to Bb-CE (old system)


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Need Your Computer Repaired?

If you are having a problem with your computer, NSS has technicians available to assist you. The fastest way to get your computer repaired is to bring it to the NSS Workshop, located in Memorial Hall South. If you have a desktop computer, just bring the computer itself. The other parts, such as monitor, keyboard, mouse, etc are not needed by the workshop.

If you do not want to bring your computer to the workshop, you can put in a work order by calling the Support Desk at extension 4400. Please note that machines are usually repaired in the workshop within 48 hours, while it may take up to two weeks for a technician to come to you.

Having a problem connecting to the Internet even though your computer registered successfully?
You may have a bad network port. Please try the following steps before calling the Support Desk:

1) Is your roommate’s computer on the internet? If yes, try plugging your machine into their network port. If your computer gets on the network, then the problem is probably with the port. Please call the support desk and a technician will get to you as soon as possible.
2) If you still can’t connect, try plugging your roommate’s computer (network cable) in your port. If their computer doesn’t work, then it is probably the port. Please call the Support Desk and submit a work order.
3) If your roommate’s computer works in your port, then the problem is with your computer. You can either bring your machine to the NSS Workshop in Memorial Hall South or call the Support Desk to submit a work order.

: The length of time it takes to complete work orders varies and can take several days. Work is completed on a first come, first serve basis. The time it takes to complete any repair is subject to the volume of calls.

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How do I access my files from home?

You can access your Home Directory, the Openarea and edit your personal website from your home computer using our VPN client. Click here for all the information you'll need.

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Support Desk Contact Information

The Support Desk is located in Memorial Hall The entrance is the main set of doors closest to the Greenhouse. You can call the Support Desk at 856.256.4400 or send an e-mail to The Support Desk's hours are 8am to 5pm Monday through Friday. The Support Desk has extendedhours, 8am to 6:30pm, during the first two weeks of school.

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Useful links on the Rowan Web (all links will open in a new window)

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Still Have Questions?

Search our Knowledgebase or Contact the Support Desk at 856.256.4400 /

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Contact with questions, problems or comments.
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