RU New?

Students

To get you started with the technology services available at Rowan, Information Resources and Technology has prepared a list for new students. Here are the TOP TEN things that you may find helpful:

1. Username and Password Info

2. Using the Rowan Network

  • Computer Registration
  • Connecting the the Wireless Network
  • Home directory
  • Openarea
  • Personal Web Space
  • Accessing Files from Off-Campus

3. Accessing Your E-Mail

4. Using Your Telephone and Voicemail

5. Banner Self-Service

6. BB 9.1 - BlackBoard

7. Network Cables/MiniHubs/Wireless

8. Downloading Software

9. Need your Computer Repaired?

10. Setting up your Cable TV

 

In addition, you may want to bookmark these Useful Links on the Rowan Web.

If you have additional questions, contact the Support Desk:

Phone: 856.256.4400
Email: support@rowan.edu
Web: http://support.rowan.edu

 



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The Support Desk

Phone
/ 856.256.4400
Fax / 856.256.4444
support@rowan.edu

HOURS:
8 am - 5 pm,
Monday -Friday

The Support Desk is located in Memorial Hall on the South-Side of the Glassboro Campus.


Username/Password Information

You can obtain or change your password by visiting http://www.rowan.edu/password. For more information, you can visit our Username/Password page.

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Using the Rowan Network


Registering your Computer on the Rowan Network - Requirements


Every computer brought on to the Rowan Campus will be scanned and required to meet a certain set of guidelines in order to be allowed onto the Rowan Network. 

Registration is required for students who will have any computer connected to the wired network or the RowanSecure wireless network, commuter or resident. Commuters bringing a laptop on campus, for example, will have to pass registration to use the Rowan Network

Please visit http://www.rowan.edu/go/connect for more information


Prepare your Computer from Home

If you prepare your computer before arriving on campus you will be able to access the Rowan network much more quickly and easily once you get here.

Please visit http://www.rowan.edu/go/connect and choose the “ClearPass Registration: Prepare Your Computer From Home” article to see the requirements for passing registration and to download and install


Accessing the Wireless Network

Simply connect to the RowanSecure wireless network and login with your Rowan username and password.


What is my Home Directory?

Your home directory is a personal folder created for you on one of our servers. Saving your files and documents there allows them to be accessed from any computer on campus or off. Your home directory is also backed-up every night to insure that you will never lose your files if your computer breaks or even if you accidentally delete them.


What is the Openarea?

The openarea is a folder on the network where faculty members can share files with students.


For detailed instructions on:

  • Accessing your Home Directory
  • Accessing the Openarea
  • Creating your personal website
  • Accessing Files from Off-Campus

Visit our "Using the Network On Campus" Web Page

 

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Accessing Your Email - Rowan Gmail for Students

You can access your e-mail by visiting the Student Portal Page at http://cp.rowan.edu

 

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Using Your Telephone and Voicemail

Voicemail

At the beginning of each semester you will receive an email from the Support Desk that will include your mailbox number and instructions on how to access and setup your voice mailbox.

First Time Access
To access the system on campus dial 5999. The first time students will be prompted for a secuity code. Enter the last 4 digits of your Rowan ID. If you share a phone with a roommate, the system will prompt you to enter a mailbox number noted on the initial email received from the Support Desk. If you are in a single room and have your own phone, the system will prompt you for your security code.

Use the tutorial to set up your personal security code, name, and greeting. To access the system from off campus dial (856) 256-5999 and follow the previous steps to access your voicemail.

Retrieving your voice mail messages
Dial 5999 then enter your personal security code. Press 1 to listen to your messages. Press 4 to delete a message or 5 to save a message.

From off-campus you will be prompted for your mailbox number, in most cases this is your extension followed by a zero (e.g. 55960)

CallXpress Voice Mail Tutorial http://voiceserv.rowan.edu/cx/tutorial/index.html
This tutorial is only available on-campus or from home connected to the VPN

Telephones

Cisco IP Phones Brochure

Other telephone resources:

  • You can access the Student Telephone Directory from your phone by dialing x6000

Telephones that are not working properly can be exchanged at the customer service counter located at the Support Desk in Memorial Hall. Please call 256-4400 for more information.

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Network Cables, Mini-Hubs and Wireless Access Points

Network Cables
IRT recommends purchasing a 25' ethernet cable for the Residence Halls, as the jacks in the room may not be in a place that is convient for you computer. Cables can be purchased at most electronic, computer and discount stores, such as Best Buy and Wal-Mart

Mini Hubs/ Wireless Access Points

Rowan University's Network Registration System prevents the use of Mini Hubs and Wireless Access Points in the Residence Halls. As per University Policy, there is one Ethernet connection for each student in the Residence Halls.

PLEASE NOTE: Trying to use devices such as an unapproved Wireless Access Point is a violation of University Policy and can result in disciplinary action.

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Downloading Software

You can download licensed software on Rowan University's Download Page

On this page you will find the following Licensed Software available for your use:

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Banner Self-Service

You can register for classes, access your grades and/or view your transcript online by visiting www.rowan.edu/selfservice and entering

Logging In
: You will need your Rowan Identification Number and PIN to update and/or view personal information, subscribe to the Rowan Alert system, and access any other secure service. You can find your Rowan Identification Number and PIN at http://id.rowan.edu.

If you have any questions on how to use Student Self Service after you have logged in, please contact the Registrar's Office at 856-256-4350.

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BlackBoard

BlackBoard is online management software that aids students in their classes by creating, managing, organizing and housing a Web-based learning environment. On this site, faculty can post lecture notes and information, grades and past quizzes. Blackboard also contains a chat area and bulletin board. Its biggest advantage is that it allows students access to information at any time of the night or day.

Login to BlackBoard 9.1

 

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Need Your Computer Repaired?


If you are having a problem with your computer, NSS has technicians available to assist you. The fastest way to get your computer repaired is to bring it to the NSS Workshop, located in Memorial Hall South. If you have a desktop computer, just bring the computer itself. The other parts, such as monitor, keyboard, mouse, etc are not needed by the workshop.

If you do not want to bring your computer to the workshop, you can put in a work order by calling the Support Desk at x 4400. Please note that machines are usually repaired in the workshop within 48 hours, while it may take up to two weeks for a technician to come to you.

Having a problem connecting to the Wired Network even though your computer registered successfully?
If you are using the Wired Network, you may have a bad network port. Please try the following steps before calling the Support Desk:

  1. Is your roommate’s computer on the Internet? If yes, try plugging your machine into their network port. If your computer gets on the network, then the problem is probably with the port. Please call the support desk and a technician will get to you as soon as possible.
  2. If you still can’t connect, try plugging your roommate’s computer (network cable) in your port. If their computer doesn’t work, then it is probably the port. Please call the Support Desk and submit a work order.
  3. If your roommate’s computer works in your port, then the problem is with your computer. You can either bring your machine to the NSS Workshop in Memorial Hall South or call the Support Desk to submit a work order.


PLEASE NOTE
: The length of time it takes to complete work orders varies and can take several days. Work is completed on a first come, first serve basis. The time it takes to complete any repair is subject to the volume of calls.

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How do I access my files from home?

You can access your Home Directory, the Openarea and edit your personal website from your home computer using our VPN client. Click here for all the information you'll need.

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Support Desk Contact Information

The Support Desk is located in Memorial Hall The entrance is the main set of doors closest to the Greenhouse. You can call the Support Desk at 856.256.4400 or email support@rowan.edu The Support Desk's hours are 8 a.m. to 5 p.m. Monday through Friday. During the first two weeks of each semester, the Support Desk has extended hours until 6:30pm Monday through Thursday.

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Useful links on the Rowan Web (all links will open in a new window)

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Still Have Questions?

Search our Knowledgebase or Contact the Support Desk at 856.256.4400 /support@rowan.edu


Rowan University
Rowan University • 201 Mullica Hill Road • Glassboro, New Jersey 08028 • Phone / 856.256.4400
Contact support@rowan.edu with questions, problems or comments.
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