Telephones
For all of your telephone questions and needs, please
use the following links:
Telephones
that are not working properly can be exchanged at the customer
service counter located at the Information Resources Support
Desk in Memorial Hall. Please call 856.256.4400 for more information.
Cell Phones for University Employees
The University orders cell phones from Verizon Wireless . Our sales rep is Aaron Wright (215)266-9176 or aaron.wright2@vzw.com
For new phone requests, contact Aaron for the latest pricing and models. If the phone chosen is free of charge, e-mail Aaron and copy ir@rowan.edu with your order request. Include in your e-mail who the phone will be for. The order will be placed and the phone will be shipped to campus usually within a week. New phone requests need departmental head and/or Dean’s level approval before the phone can be ordered.
If there is a cost to the phone, enter a requisition in Banner using Verizon Wireless (vendor 910002005) as your vendor and state on your requisition who the phone is for. The purchase order will be forwarded to Information Resources by the Purchasing office for processing. If this is a replacement or upgrade order, state the phone number to be upgraded and the person who the phone is being ordered for on the requisition.
Cell phone activation
Once the phone arrives on campus, it will need to be activated. Please contact ir@rowan.edu for activation requests.
Please note - once the new phone is activated , the old phone will cease to be operational. Therefore, it is highly recommended that the information is transferred to the new phone first before activation.
Cell phone billing
The cell phone charges are billed internally through the departmental phone bill. When a new line is ordered, the department must send the FOAPAL information to ir@rowan.edu so the charges will be billed appropriately.
If there is a question about your bill and you would like a copy of that bill, please go to http://www.rowan.edu/toolbox/telephones/cell_invoice.php
Under our plan, the following are NOT covered and will incur additional charges:
Directory Assistance 411 calls
Picture and Video Sent and Received
International Calls
Application Downloads
Old Cell Phones
Once a new phone is received, the old phone can be sent to Clare Lafferty in Information Resources in Memorial Hall for proper disposal.
Changes to Cell Phone Information
If any information needs to be changed on a cell phone account (name, FOAPAL, department), please send those changes to ir@rowan.edu for processing
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