University Marketing
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Rowan University 2007-08 Branding Campaign

Branding Strategy

The current branding campaign is designed to establish the image (brand) of the University as a high-quality moderately priced alternative to the existing options currently available to New Jersey's students and a viable option to private colleges. The target audience should view Rowan University as a place to get an excellent education and associate these attributes with Rowan University: highly ranked by outside agencies, small class size, quality teaching, graduates get good jobs and reasonable price.

Audience

The target for the campaign consists of two audiences: direct users and those who influence them. The audience for print and radio is “influentials”—highly educated, affluent adults, especially opinion leaders (business leaders, guidance counselors, teachers, elected officials and community leaders). We have found through our research that students think a college is good because someone whose opinion they respect tells them it is. High achievers tend to come from professional families whose parents have professional friends. Students often seek out these “friends” for college advice. It is important to have a strong image with this group.

For direct users we employ search engines that are targeted to individuals who are actively searching for higher education opportunities, which improves the click-through rate. We chose this strategy rather than banner ads on Web sites because those ads are not targeted to particular users.

Budget

The current advertising budget is $170,000. To put this amount in perspective, our sister colleges and universities have advertising budgets ranging from $200,000 to $1 million.

Tactics

Image is best built through a combination of promotional tools, including media coverage, special events and advertising. Most experts agree that while advertising has its shortcomings, it is key to raising awareness and reinforcing a product’s message. Given the goals, the audience and budget, we adopted the following strategies:

Magazine Ads

We are running a series of ads in the NJEA Review, New Jersey Business and selected New Jersey zones of the Media Network (Time, Newsweek, Sport’s Illustrated and U.S. News & World Report). Because the budget is limited and the awareness of Rowan was very high in the immediate area, we decided to concentrate most of the ads on areas where the awareness was lower - Central and Northern New Jersey.

We chose magazines because of the audience, the high reproduction quality, the prestige factor and the ability to include high information content.

Radio Ads

For the local market, we partnered with CPCE and ran ads on the local NPR stations—WHYY and NJN. These were chosen based on the audience and the nature of the programming.

Accolades Ads

For the next few months we will be running an ad campaign in the Philadelphia Inquirer that uses the accolades that Rowan University students, faculty and alumni receive throughout the year to brand the university to potential out-of-state students. These achievements will be used as supporting evidence of the strength of the University overall.

Web Advertising

We recently put resources into targeted Internet advertising with banner ads on USNews.com, Collegeboard.com and a key word search program on Google.

Results

While advertising is an effective method of getting a message out, so many variables contribute to the overall image of the University that there is no surefire way to test the effectiveness of the campaign. However, based on several metrics, Rowan’s image and awareness has improved over the last several years. For example:

  • In 1999, Rowan was the first choice for only 59% of freshmen, only 32% were from North Jersey and they attended Rowan because it was all they could afford.
  • In 2007, Rowan was the first choice of 74% of freshmen, 44% were from North Jersey and Rowan’s academic reputation was the main reason they chose Rowan.
  • A total of 64,882 New Jersey students who took the SATs in 2007 had their scores reported to 2,655 institutions. Rowan received the fourth highest number—9,373 (14%).
  • Since 1999, applications have increased by 53% and the average SAT score rose by 36 points.
  • According to an independent survey of New Jersey high school seniors conducted by Student-View, “Rowan is positioned solidly in the ‘golden zone’ of relatively high awareness and favorable perception.” Rowan ranks in the top 5 for awareness and the top 3 for favorable perception in the state.
  • The quality of the ads has been validated externally by the numerous awards we have won from local and international professional organizations.