Support Services

Student Laptop Support Policy

General Information

For information about recommended laptop specifications please visit the Student Laptop web page.

Supported Services

Support Services provides the following support for student laptops:

  • SOM Workshop located in the Academic Center, second floor, Suite 292
  • Wireless network connectivity - configuration and troubleshooting
  • Student Rowan account authentication (login)
  • Anti-virus software installation
  • Configuring laptops to automatically receive security patches and virus updates

The above services will be provided to all incoming students during new student Orientation in August. Current students who wish to use their laptops with the Stratford campus wireless network should consult the Wireless Computing web page for further instructions.

For assistance with any hardware/software problems, there are support kiosks located throughout the SOM campus or you can contact the Technology Service Center at 856-256-4400 or email where further instructions will be provided.

SOM-IRT, Support Services Laptop Support Policy Summary

Type of Service Product Support
School wireless Wireless 802.11 /b/g/n Yes
Home wireless   No
Virus software installation Symantec Endpoint Protection Yes
Virus remediation   Yes
Spyware/popup remediation   No
Data backup & transfers   No
Operating system upgrades   No
Software Applications   No
Hardware   No

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